From first click
to job done for
your organisation.
Welcome to a more connected way of working.
You’ve already built on Atlassian – now it’s about accelerating momentum.
As experience teaches, starting work is rarely the problem. Seeing it through across different teams, tools, and functions is where it often breaks down – when requests get buried in inboxes, incidents bounce between departments, and vital context disappears between disconnected systems.
That’s where Jira Service Management, now part of Service Collection, enhances your Atlassian footprint.
By extending service management across Dev, Ops, and Support teams, Jira Service Management unifies execution and closes gaps - reducing noise and accelerating throughput.
This isn’t work in progress. It’s Job Done.
Show your time to value in weeks, not years
Jira Service Management is built for rapid operational readiness – with preconfigured templates, automation libraries, and native integrations that reduce deployment time from months to weeks.
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Teams can launch production-ready service desks without complex customization. From day one, Jira Service Management supports measurable workflow improvements and incident response gains, all without the disruption or technical debt of legacy ITSM platforms.
Low-friction set-up. Zero vendor lock-in
Jira Service Management is designed to fit into your existing Atlassian ecosystem and extend beyond it via APIs and native connectors. Deployment is lightweight and modular, with no monolithic upgrade cycles.
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Non-technical teams like HR or Finance can spin up service projects with minimal IT support, thanks to drag-and-drop configuration and prebuilt workflow schemes — freeing technical teams to focus on higher-order systems work, not ticket plumbing.
AI that enhances flow, not complexity.
With AI capabilities in Jira Service Management – powered by Rovo – you can introduce assistive AI where it creates the most operational leverage, from dynamic ticket classification to virtual agents.
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These capabilities reduce escalations by surfacing context in real time, enabling support teams to scale without linearly increasing headcount. Continuous learning improves classification and solution accuracy over time, with minimal administrative overhead.
Integrated workflows. Shared context. Reduced noise.
Jira Service Management runs natively on the Atlassian platform alongside Jira Software and Confluence – enabling bidirectional visibility across IT, Dev, and business teams.
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Incident, change, and asset data live in one schema, while workflow standardization removes context-switching and manual escalation paths. It’s a service architecture that reduces friction without introducing yet another layer of tooling.
Decentralized ownership. Centralized control.
Jira Service Management enables service management beyond IT – with flexible project permissions, reusable workflow templates, and guardrails that allow business teams to self-manage without compromising platform integrity.
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Whether it’s Legal, HR, Facilities, or Procurement, each function can configure their own service desks independently, while IT maintains oversight through shared governance models and reporting layers.
The virtual agent is like a global, 24/7 helping hand.
Chris Bocage, Director of IT Operations, Thumbtack
The integrations allow us to keep folks in their own workspace while ensuring everything is working at a program level.
Maria Loughlin, VP Engineering & Business Systems Lead, Toast
It’s nice that we’re able to share the same platform as the rest of the organization so that we can work more efficiently.
Catherine White, Atlassian Solutions Specialist, Nextiva
Ready to stop starting and start finishing?
From proof of concept to tailored demos, technical deep-dives and unique workflow guidance – there’s a lot we can offer. Get in touch today, and get to Job Done – across your end-to-end business.
What does job done mean to you?
From day-one impact to AI-driven automation, explore the 5 key capabilities needed to achieve Job Done.